Politique d’expédition
At Luxanique, we are committed to delivering your luxury fashion products safely and efficiently.
1. Order Processing Time
- All orders are processed within 1–3 business days
- Orders are not processed on weekends or holidays
- You will receive a confirmation email once your order is placed
2. Shipping Time
We offer international shipping, primarily to France and Europe:
- Standard Shipping: 7–15 business days
- Express Shipping (if available): 5–10 business days
Delivery times may vary depending on location and customs processing.
3. Shipping Costs
- Shipping charges are calculated at checkout
- We may offer Free Shipping on selected products or promotions
4. Order Tracking
- Once your order is shipped, you will receive a tracking number via email
- You can track your order in real-time
5. Delays
While we aim to deliver on time, delays may occur due to:
- High demand or peak seasons
- Customs clearance processes
- Courier or logistics issues
We appreciate your patience in such cases.
6. Incorrect Address
- Please ensure your shipping details are correct at checkout
- We are not responsible for orders delivered to incorrect addresses provided by the customer
7. Lost or Stolen Packages
- If your package is lost or marked as delivered but not received, please contact us
- We will assist you in resolving the issue with the shipping carrier
8. Customs, Duties & Taxes
- International orders may be subject to customs fees or import taxes
- These charges are the responsibility of the customer
9. Contact Us
For any shipping-related questions:
📧 supportluxanique@gmail.com
📍 Luxanique
1317/14
New Delhi, 110080
India
Email: support@luxanique.com